If you have pledged multiple times (for HD upgrades or frequent flyer kits) these will have been collapsed under your largest pledge. In collapsing, you will have credit that you can use to add these under pledge questions and add-ons
If you pledged for different things using different email addresses things were not automatically collapsed. Please get in touch below if you used contributed on IndieGoGo using multiple accounts.
There has been some pricing inconsistency on early/earlier movers. This has been resolved and things are correct moving forwards. If there is any confusion, get in touch with our support team bellow.
For shipping, things are priced $10 to the United States, $20.00 to Canada and $30 everywhere else. This is reflected on BackerKit (as with IndieGoGo), if you pledge on IndieGoGo (either as part of your main pledge or with the same email) this will be reflected.
How is Carbon Flyer made?
Each Carbon Flyer body is made one at a time in a very laborious, process that requires advanced craftsmanship. The Carbon Flyer’s body is made from a single ply of a proprietary thermo-formed carbon fiber cloth. First, it is placed in a mold and pressed into shape. Then the mold is placed in an oven for several hours to cure. The parts are then trimmed in a CNC machine and glued together with special epoxy. The resulting plane body is tested for dimensional accuracy and all the electronics are attached and tested. Is this for real? How durable is it really?
Yes, this is for real. To our knowledge, no other plane even comes close to our durability under normal use. No product is indestructible and the Carbon Flyer is no exception. However, under normal flying conditions, the hard landings that would normally shatter a foam plane should not typically damage a Carbon Flyer. In hundreds of test flights and crashes over the last year and a half we have pushed this plane to the limit and beyond. Does the Carbon Flyer have any weak points?
The number one enemy of any RC plane is a tree or rooftop. While it can survive most crashes, landing on a roof is never good. Always fly in an appropriate open area away from obstacles. Stepping or sitting on a Carbon Flyer can certainly damage it.
How easy is it to fly?
Carbon Flyer is simple to fly, much more so than traditional RC planes, but it still takes good technique. You should use a straight, smooth, upward toss to launch the plane. Just tilt your phone to steer Carbon Flyer left and right and slide the throttle to control altitude. How well does it handle the wind or rain?
Carbon Flyer can handle heavier winds than most small foam planes, but it is still a very small aircraft. Winds over 5 mph can really challenge it, and anything over 10 mph is not recommended. The electronics are not sealed so avoid flying near water or hard rain. Can Carbon Flyer work with my R/C radio?
While it is possible to modify the Carbon Flyer to work with a radio it would take someone familiar with hobby aircraft to do the job. Our lead designer, Bret, plans to execute such a modification and record the process on YouTube to share it. We may offer this mod ourselves in the future.
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.